Terms and conditions

Gift cards | Boot repair service | Made on Demand | ClearPay | Happy birthday promotion | Instagram usage request | PayPal | RE•MADE | Boot anniversary | Complimentary boot polishing | Student Beans | Blue Light Card | Thread Together donations | Worn by you | ApplePay | APOD | Promotions

Gift cards


Physical gift cards

  • Physical gift cards can be purchased in-store only and can be redeemed at rmwilliams.com/uk and in R.M.Williams owned retail stores in United Kingdom.
  • Physical gift cards cannot be redeemed at any R.M.Williams outlets, clearance, or concession stores.
  • Physical gift cards can only be redeemed in the market where they were purchased e.g. If purchased in the United Kingdom in GBP, it can only be redeemed in the United Kingdom.
  • Physical gift cards purchased in the United Kingdom will expire 36 months from purchase.
  • Physical gift cards can be redeemed by presenting the card in store.
  • The physical gift cards is partially redeemable, and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash.
  • If the full balance is not spent in one transaction, the remaining balance will remain on the physical gift card.
  • Any unused balance will not be refunded or credited when the card expires.
  • Treat your physical gift card as cash. Lost or stolen cards will not be replaced or refunded.
  • Physical gift cards cannot be returned or exchanged for a card refund or cash.
  • All returned items that were paid for with a physical gift card will be refunded as a new gift card for you to use against a future purchase.
  • If you return an item paid by both physical gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as a new gift card.
  • To redeem a physical gift card online, enter the full card number located beneath the barcode on the back of the card at checkout.


Digital gift cards

  • Digital gift cards can be purchased online and redeemed at rmwilliams.com and in R.M.Williams owned retail stores in the United Kingdom.
  • Digital gift cards cannot be redeemed at any R.M.Williams outlets, clearance, or concession stores, eg Myer.
  • Digital gift cards can only be redeemed in the market where they were purchased, eg If purchased in the United Kingdom in GBP, it can only be redeemed in the United Kingdom.
  • Digital gift cards purchased in the United Kingdom will expire 36 months from purchase.
  • Digital gift cards can be redeemed online by entering the ‘digital voucher code’ in the Payment section in the checkout, OR in store by presenting the digital gift card email (on screen or print out).
  • This digital gift card is partially redeemable, and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash.
  • If the full balance is not spent in one transaction, the remaining balance will remain on the digital gift card.
  • Any unused balance will not be refunded or credited when the card expires.
  • Treat your digital gift cards email as cash. Misplaced or misused digital gift cards will not be replaced or refunded.
  • Digital gift cards cannot be returned or exchanged for a card refund or cash.
  • All returned items that were paid for with a digital gift card will be refunded as a new gift card for you to use against a future purchase.
  • If you return an item paid by both digital gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as a new gift card.

Click and collect

Click and collect orders are subject to the following terms and conditions:

  • Upon submitting your order, you will receive an order confirmation e-mail. Within 24 hours you will receive a 'ready for collection e-mail' containing the details of your order and collection instructions.
  • Click and collect is available in selected stores.
  • Please ensure the accuracy of your contact information and collection details to facilitate a smooth pickup process.
  • R.M.Williams will make reasonable efforts to have your order prepared for collection on time; however, unforeseen circumstances may occasionally cause delays. R.M.Williams will notify you promptly in such cases.
  • Click and collect orders must be collected within 7 days. R.M.Williams will send you a reminder at 14 days. If the order is not collected within 30 days, we will issue a refund and return the goods to the store floor/warehouse at our discretion.
  • When collecting your order, please bring a copy of the order confirmation (printed or digital).
  • If you wish to cancel your click and collect order, please contact the R.M.Williams customer service team as soon as possible. R.M.Williams will accommodate your request to the best of its ability, subject to the order's status and any applicable terms.
  • R.M.Williams reserves the right to cancel your click and collect order. You will be promptly notified, and any payment made will be refunded in accordance with our refund policy. 
  • While R.M.Williams strives to maintain accurate inventory information, there may be instances where the requested item(s) become unavailable after your order is placed. In such cases, R.M.Williams will notify you as soon as possible and provide a refund.
  • R.M.Williams collects and processes your personal information in accordance with our privacy policy. By using our click and collect service, you consent to the collection, use, and disclosure of your personal information as outlined in our privacy policy.
  • R.M.Williams shall not be held liable for any loss, damage, or inconvenience arising from the use of our click and collect service, except where such liability cannot be excluded under the Australian Consumer Law or other relevant legislation.
  • R.M.Williams reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Boot repair conditions

  • This service is only available in Australia.
  • R.M.Williams boots are constructed in such a manner that under normal wear and tear they can be repaired several times in their lifetime. But like any good product, if not properly cared for, irreparable and often unseen damage can occur which is not evident until the boots are stripped down for repair.
  • During the stripping process it may be discovered that additional work is required to enable the original repair request to be carried out. If this is found to be the case, appropriate costs may be applied. R.M.Williams Pty. Ltd. accept these boots for repair under the condition that no responsibility will be taken where the boots are found after stripping to be incapable of repair. If this occurs your boots will be returned to you in the stripped state, and a full refund will be applied. You have 2 months (60 days) after purchase to return your boots to the R.M. Williams boot room for repairs to be made otherwise the purchase is void. To R.M.Williams Pty Ltd, I have read the above conditions under which you accept my boot for repair, upon payment of this repair product you agree to be bound by the above conditions.
  • THANK YOU for trusting us with the repairs to your R.M.Williams boots. In doing so you have availed yourself of the skills practised by the craftsmen and women in our boot factory and the quality of the materials we use in the making of all new boots. The success of the repairs carried out on your boots will depend as it always does, whether they are new or old boots, on the care and maintenance you continue to give them. 

Special orders

Delivery timeframes

  • By placing an order for special order products, you agree to the estimated delivery timeframe as stated on the product page at the time of purchase.

 

Changes to delivery estimates

  • R.M.Williams reserves the right to amend the estimated delivery timeframe if necessary. Customers will be notified of any significant changes where possible.

 

Order fulfilment

  • We aim to fulfil special orders as promptly as possible. If, for any reason, your special order is not delivered within the estimated timeframe, you may cancel your order in accordance with our standard terms and conditions.

Aftership

  • We use Aftership to provide tracking information for your orders. 
  • By placing an order with us, you consent to the use of Aftership's services to track your shipment. 
  • The use of Aftership is governed by their own terms and conditions. By placing an order, you agree to comply with Aftership's terms and conditions, which can be found here. 
  • Your personal information and tracking information will be shared with Aftership to facilitate shipment tracking. 
  • Aftership's privacy policy will apply to the handling of your personal information, and you can review it here.  
  • By using our services, you acknowledge and agree that we will share your relevant order and personal information with Aftership for the purpose of providing tracking updates. 

Clearpay


  • Order value limits apply for first time Clearpay users, determined by Clearpay at the time of transaction. 
  • The funds for the first payment will need to be available at the time of checkout. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks.
  • You must be 18+ and a permanent UK resident (excl Channel Islands).
  • Clearpay charges a £6 late fee for each late instalment and further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay’s behalf.
  • Your payment schedule will be emailed to you.
  • The standard R.M.Williams return policy applies for all orders made with Clearpay.
  • T&Cs and other eligibility criteria apply at clearpay.co.uk/terms

Happy birthday promotion

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on footwear, boot repair services, sale, bespoke and exotics leather products (Crocodile and ostrich).
  • This offer is only valid to contacts who are subscribed to the R.M.Williams email database and have provided their date of birth.
  • Customers must be subscribed and supply their date of birth prior to their birthday month to qualify.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.

Instagram usage request

If approached by @RMWilliams with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams.

PayPal promotion

PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchant’s website. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service.

RE•MADE boots terms of purchase

  • Whilst all care has been taken to restore our RE•MADE boots to the highest standard, please note they have had previous wear and minor imperfections may remain. 
  • We will use reasonable endeavours to ship your RE•MADE boots within 3 – 5 business days of purchase, however please note there may be a delay in delivery time.
  • Due to the individual nature of your purchase, once your RE•MADE boot order has been placed and confirmed, cancellations or amendments cannot be accepted.
  • Due to the limited quantities available for each boot in the RE•MADE collection, oversell of an individual product may occur. In the instance that your order is affected by this issue and we are unable to process your order, R.M.Williams will make contact as soon as possible via the email address supplied in your order. 

RE•MADE return and exchange policy

  • All items presented for a return or exchange must meet the following requirements:
  • RE•MADE boots should be returned unworn with all the original tags attached, in their original and undamaged box and packaging. Due to the pre-worn nature of RE•MADE boots, wear will be indicated by marks or scuffs to the sole. 
  • Returns for RE•MADE boots must be actioned within 14 days of receipt of the product.
  • If returning by post, please ensure to pack the item(s) securely to avoid damage   during shipment.

 Need help with a return or exchange? View our returns and exchanges guide here.

Complimentary boot polishing

  • Complimentary boot polishing is offered in all R.M.Williams stores, subject to these terms and conditions. Complimentary boot polishing is available for R.M.Williams boots only. This service is offered at the discretion of the store manager, pending availability of the designated team members at each location. This service may be subject to delays and/or waiting periods as our teams work to manage demand. If a store team are unable to fulfil a polishing request on the date or time requested, they may be able to rearrange this service for another date or time, at the discretion of the store manager. R.M.Williams reserves the right to deny this service at any time, without prior warning.

Student Beans discount

  • R.M.Williams 10% online student discount (the “discount”) is available to students who hold an account with Student Beans https://www.studentbeans.com/uk and who are currently studying in the AU, NZ, UK, US and Canada.
  • The Discount is valid only on full price items at www.rmwilliams.com.au or www.rmwilliams.com (excluding exotics leather products crocodile and ostrich items) and can only be redeemed online and not in R.M.Williams outlet stores or department store concessions.
  • Discount codes can be generated and are subject to availability in your region.
  • Discount codes will be valid for redemption up until 30 June 2025 following which time they will expire and can no longer be redeemed. 
  • To redeem the discount online, you must follow the instructions to generate your unique Student Beans discount code which can then be redeemed at the R.M.Williams online checkout.
  • Each code is unique and can only be used once. Only one code may be used per transaction.
  • Items may only be returned in line with R.M.Williams returns policy and will only be refunded at the discounted price paid. This does not affect any rights you may have under consumer law
  • Discount is only available to verified Student Beans members. The discount cannot be used in conjunction with any other staff discount, voucher or other promotion. The discount may not be used in respect of delivery charges, gift cards, outlet & Sale items.
  • The discount is non-transferable and no cash alternative will be given. Should anyone other than an eligible account holder attempt to use a Student Beans code to obtain a discount, the code will be void and the discount will be withdrawn without notice.
  • The discount code may not be sold (including without limitation on any auction site) whether for profit or otherwise, or reproduced on any website. Such activity will render the code and the discount void.
  • R.M.Williams reserves the right to withdraw or amend the discount in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so at R.M.Williams absolute discretion. In the event R.M Williams withdraws the discount the codes will no longer be available for redemption.
  • These terms and conditions are subject to and incorporate R.M.Williams terms of use and privacy policy. 
  • These terms and conditions are also subject to any terms and conditions of Student Beans.
  • Registered Address of promoter: R.M.WILLIAMS PROPRIETARY LIMITED. Level 9, 55 Market Street, Sydney NSW 2000, Australia

Blue Light Card

  • The R.M.Williams 10% online discount (the “discount”) is available to members who hold a verified Blue Light Card account and are eligible under the terms outlined at Blue Light Card Terms and Conditions.
  • The discount is valid only on full-price items at www.rmwilliams.com.au or www.rmwilliams.com (excluding exotic leather boots: boots with crocodile or ostrich leather).
  • The discount can only be redeemed online and not in R.M.Williams outlet stores, department store concessions, or through other third-party sellers.
  • To redeem the discount, you must generate a unique discount code via your Blue Light Card account. This code must then be entered at checkout on the R.M.Williams website.
  • Discount codes are valid for 6 months from the date of issue and will expire automatically after this period if not redeemed.
  • Each discount code is unique, can only be used once, and only one code may be used per transaction.
  • The discount cannot be applied to delivery charges, gift cards, outlet & sale items, or in conjunction with any other promotion, voucher, or staff discount.
  • Items purchased using the discount may only be returned in accordance with the R.M.Williams returns policy. Refunds will reflect the discounted price paid. This does not affect your rights under consumer law.
  • The discount is non-transferable and no cash alternative will be given.
  • Codes must not be sold, reproduced, or shared (including on auction sites or other platforms). Any such activity will render the code void, and the discount will be withdrawn without notice.
  • R.M.Williams reserves the right to verify the eligibility of any code user and decline the discount if misuse is suspected.
  • R.M.Williams reserves the right to withdraw or amend the discount at its absolute discretion or in the event of unforeseen circumstances beyond its control.
  • In the event the discount is withdrawn, codes will no longer be available for redemption.
  • These terms and conditions are subject to and incorporate R.M.Williams’ Terms of Use and Privacy Policy.
  • These terms and conditions are also subject to any terms and conditions of Blue Light Card.
  • Promoter Address: R.M.WILLIAMS PROPRIETARY LIMITED, Level 9, 55 Market Street, Sydney NSW 2000, Australia

Thread Together donations

  • R.M.Williams Pty Ltd (ACN 007 527 166) (“R.M.Williams”) is authorised to collect donations on behalf of Thread Together Limited (ABN 91 160 701 280) (“Thread Together”), an Australian registered charity.
  • By making a donation, you agree that R.M.Williams will collect your donation at the time of your payment for your Order, with all donations provided to Thread Together.
  • You will not receive a tax invoice for your donation. 
  • Your donation is not part of your Order with the Retailer. This means that if you return any part of your Order to the Retailer you will not be refunded the donation as part of any refund or partial refund you receive.

Worn by you

  • By submitting your photographs to R.M.Williams, you release them for use in any marketing capacity on channels owned by R.M.Williams. By submitting your photographs to R.M.Williams, you are also adhering with your photographer’s usage agreements and not breaching any conditions set out by them and/or provided us with any relevant credit information. R.M.Williams will not be liable for any claims or incidental, consequential, or other damages arising out of the use of the photographs.

APOD members offer

  • APOD members save 15% on R.M.Williams footwear, clothing & accessories in accordance with the APOD members policy.
  • Offer available for purchase made through APOD members portal or the APOD App.
  • Discount cannot be redeemed in conjunction with any other offers, sales, and gift cards.
  • For full details of members discount, please visit the APOD portal or download the APOD App.

Apple Pay

  • Apple Pay is accepted as a payment method on www.rmwilliams.com.au, www.rmwilliams.com and www.rmwilliams.com/uk/.
  • Apple Pay will only appear as a payment method on devices that support Apple Pay.
  • You can pay with Apple Pay using a Visa, MasterCard or American Express card.
  • Apple Pay can’t be used in conjunction with gift cards.
  • Apple Pay can’t be used for split payments.
  • The use of Apple Pay is subject to the full Apple Pay terms and conditions which are available here.

PayPal Pay in 4

  • Available in checkout for all PayPal approved customers.
  • PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
  • Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 14 days after your first instalment.
  • Repayments are made automatically from your PayPal account using the payment method you select.
  • If you miss a repayment your credit rating and credit score may be affected in a way that impacts your ability to obtain further credit.
  • You may repay the amount you owe in full at any time, without any fees or charges.
  • PayPal may carry out a credit check when you apply.
  • The use of PayPal Pay in 4 is subject to the full terms and conditions which are available here.

Zip Pay

  • Available in checkout for all Zip approved customers. 
  • Zip Pay is an interest-free buy-now-pay-later service with a credit limit of up to $1000.  
  • Repayments are based on a minimum monthly payment from $10 per week.  
  • A monthly account fee of $9.95 applies and is subject to change. Zip will waive the fee if you pay your statement closing balance in full, by the due date. Available to approved applicants only and subject to completion of satisfactory credit check. Other charges may be payable.  
  • Repayments are automatically direct debited from the payment method that is added when creating a Zip account. 
  • You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly as long as you're covering the minimum monthly repayments.  
  • One late payment fee is $5.00. A customer will be charged an additional late fee where they have caught up on all repayments and then miss another repayment at a later date. 
  • Zip may carry out a credit check when you apply. 
  • The standard R.M.Williams return policy applies for all orders made with Zip. 
  • The use of Zip Pay is subject to the full Zip Pay terms and conditions which are available here.

Klarna

  • Available in checkout for all Klarna approved customers. 
  • Klarna Pay in 4 allows you to pay for your purchase in 4 interest-free instalments. 
  • Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 14 days after your first instalment. 
  • There are no interest charges with Klarna Pay in 4 instalments, and no fees when you follow your automatic payment schedule.  
  • If you are delayed in making a payment, Klarna may charge you a late fee. Any missed instalments, including any added late fees, will be rolled over to the next scheduled due date.  
  • If you cancel your purchase or return your goods Klarna will automatically waive the amount you owe (as soon as this has been confirmed by the merchant). If you already paid Klarna for a refunded order, Klarna will refund the amount you paid back to you. 
  • The issuer of your card may charge interest or fees under your agreement with them. If you have any questions about those charges, contact your card issuer. 
  • Repayments are made automatically from your Klarna account using the payment method you select. 
  • If you miss a repayment your credit rating and credit score may be affected in a way that impacts your ability to obtain further credit. 
  • Klarna may carry out a credit check when you apply. 
  • The standard R.M.Williams return policy applies for all orders made with Klarna. 
  • The use of Klarna is subject to the full Klarna terms and conditions which are available here.

Win one of 3 pairs of boots competition


For full terms & conditions, click here

Win one of 3 pairs of boots competition


For full terms & conditions, click here

Win one of 3 pairs of boots competition


For full terms & conditions, click here

Discount Exclusions

The following products are excluded from all discounts and promotions.

  • One Piece of Leather (V2023_HISTORY)
  • Outback magazine subscriptions (OB_SUB_YR1, OB_SUB_YR2)
  • Gift Cards
  • Repair Services
  • Delivery Services